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North Pole Experience tickets are non-refundable upon purchase and include a “one-time” courtesy exchange for another date or time. Additional modifications beyond the “one-time” courtesy exchange will be assessed a re-booking fee 0f $5.00 per ticket.
Some of Santa’s magical trolleys are equipped with wheelchair/ADA Bus lifts and the entire Santa’s Workshop is ADA accessible. To ensure your that your visit to the North Pole is memorable, we do ask that our guests with disability accommodation needs please note the following:
Wheelchair guests – guests that REQUIRE A BUS LIFT please contact us at 480-264-4323 to book your tickets, or email firstname.lastname@example.org. We want to ensure that a bus lift is available for your date and time of departure. (A bus lift cannot be arranged if you book your tickets online, so please contact us so there are no issues upon your arrival). Foldable wheelchairs and guests who DO NOT need an ADA BUS LIFT can be accommodated on all tours and times with no special arrangements needed.
Hearing Impaired Guests – guests who require an interpreter, please contact us at 480-264-4323, or email email@example.com to book your tickets. We want to ensure that a licensed interpreter can accompany you on your scheduled date and time.
Other Assistance or questions – for any other assistance, please contact us at 480-264-4323, or email firstname.lastname@example.org .
Tickets are non-refundable upon purchase and include a “one-time” courtesy exchange for another date or time for the same season. Additional exchanges beyond the “one-time” courtesy exchange will be assessed an exchange fee 0f $5.00 PER TICKET. Important: If you are late for your departure time(miss your scheduled trolley), or fail to show up for your scheduled tour time, you will forfeit all monies paid.
Arizona & New Mexico Guests: The drive is a beautiful transition from desert vegetation, to the cool mountain pines as you near Flagstaff. Depending on weather conditions, you should plan on a 2 to 2.5 hour drive from Phoenix, 3 to 3.5 hours from Tucson and 5 to 5.5 hours from Albuquerque.
Las Vegas & Nevada Guests: The drive is approx. 4 to 4.5 hours from the Henderson and Las Vegas areas.
California Guests: For our many guests who travel from the San Diego and Los Angeles areas, it takes about 7 to 7.5 hours (est.)
International Guests: All international flights will arrive to Sky Harbor International airport in Phoenix, Arizona. Drive time from Sky Harbor to the Little America Hotel in Flagstaff is approximately 2 to 2.5 hours (Airport to Flagstaff NPX Check-in Hotel)
ROAD CONDITIONS: http://www.az511.com
Safety is our #1 priority for a fun experience. That includes our guests arriving safely to Flagstaff…SO PLEASE PLAN AHEAD! Road conditions can vary by the weather conditions. We encourage our guests to check road conditions prior to their departure via 511 and the National Weather Service. Please make sure you adjust your trip timing if winter weather is present! When snow is present, front wheel drive is highly recommended and four wheel drive is strongly recommended. Flagstaff is a designated ski resort city at 7,200 feet in altitude. NOTE: I-17 and I-40 are the major highways that intersect on the outskirts of Flagstaff, making Flagstaff one of the best driving conditioned roads with the State of Arizona highway department doing what they do best.
While Santa really loves snow for landing his sleigh, weather conditions can vary in the Flagstaff. We are nestled at 7,200′ feet which provides potential for a winter experience! If snow conditions are light, heavy, or non-existent on your experience date, rest assured the magic of Santa’s Workshop will be a treat to your family no matter what!
We love to support our troops! We offer a 10% off discount for military families (Up to 6 Tickets) Please call our reservation number for more information and to receive your discount. *Proper Military ID, and Driver’s License are required to at check- in desk.
If you have little ones, please bring a sling or infant carrier. If you have a non-ticketed infant, they are considered a lap child for the bus ride to and from Santa’s Workshop. NOTE: If needed, strollers MUST be Collapsible and will be placed underneath the bus for the ride to and from the workshop.
The North Pole Experience Policies, Terms & Conditions:
All reservations for the North Pole Experience – Home of Santa’s Workshop require full payment at the time of booking your reservation unless a Payment Plan is offered.