NPX Portal Locations
More portal locations coming soon. Contact us for updates and investment opportunities.
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HAVE QUESTIONS? OUR ELVES HAVE THE ANSWERS.
Click a question to get answers about the North Pole Experience, and what to expect.
North Pole Experience tickets are non-refundable upon purchase and include a “one-time” courtesy exchange for another date or time. Additional modifications beyond the “one-time” courtesy exchange will be assessed a re-booking fee 0f $5.00 per ticket.
Absolutely! Some of Santa’s magical trolleys are equipped with wheelchair/ADA lifts and the entire Santa’s Workshop is ADA accessible. To ensure your that your visit to the North Pole is memorable, we do ask that our guests with disability accommodation needs note the following:
North Pole Experience tickets are non-refundable upon purchase and include a “one-time” courtesy exchange for another date or time. Additional modifications beyond the “one-time” courtesy exchange will be assessed a re-booking fee 0f $5.00 per ticket. Important: If you are late for your departure time(miss your scheduled trolley), or fail to show up for your scheduled tour time, you will forfeit all monies paid.
CLICK HERE FOR DIRECT LINK: http://flagstaff.littleamerica.com/
Arizona & New Mexico NPX Guests: The drive is a beautiful transition from desert vegetation, to the cool mountain pines as you near Flagstaff. Depending on weather conditions, you should plan on a 2 to 2.5 hour drive from Phoenix, 3 to 3.5 hours from Tucson and 5 to 5.5 hours from Albuquerque.
Las Vegas & Nevada NPX Guests: The drive is approx. 4 to 4.5 hours from the Henderson and Las Vegas areas.
California NPX Guests: For our many guests who travel from the San Diego and Los Angeles areas, it takes about 7 to 7.5 hours (est.)
International NPX Guests: All international flights will arrive to Sky Harbor International airport in Phoenix, Arizona. Drive time from Sky Harbor to the Little America Hotel in Flagstaff is approximately 2 to 2.5 hours (Airport to Flagstaff NPX Check-in Hotel)
ROAD CONDITIONS: http://www.az511.com
At NPX, safety is our #1 priority for a fun experience. That includes our guests arriving safely to Flagstaff…SO PLEASE PLAN AHEAD! Road conditions can vary by the weather conditions. We encourage our NPX guests to check road conditions prior to their departure via 511 and the National Weather Service. Please make sure you adjust your trip timing if winter weather is present! When snow is present, front wheel drive is highly recommended and four wheel drive is strongly recommended. Flagstaff is a designated ski resort city at 7,200 feet in altitude. NOTE: I-17 and I-40 are the major highways that intersect on the outskirts of Flagstaff, making Flagstaff one of the best driving conditioned roads with the State of Arizona highway department doing what they do best.
While Santa really loves snow for landing his sleigh, weather conditions can vary in the Flagstaff. We are nestled at 7,200′ feet which provides potential for a winter experience! If snow conditions are light, heavy, or non-existent on your experience date, rest assured the magic of NPX will be a treat to your family no matter what!
Yes, of course! We love to support our troops! We offer a 10% off discount for military families (Up to 6 Tickets) Please call our reservation number for more information and to receive your discount. *Proper Military ID, and Driver’s License are required to at check- in desk.
Absolutely! If you have little ones, please bring a sling or infant carrier. If you have a non-ticketed infant, they are considered lap children for the bus ride to and from Santa’s Workshop. NOTE: If needed, strollers MUST be Foldable/Collapsible and will be placed underneath the bus for the ride to and from the workshop. Our Trolley Elves will assist you at boarding and take care of everything.
PLEASE SEE: I have already purchased tickets but I would like to change my current reservation?
Upon on-line purchase, your tickets will be e-mailed to you upon payment. If you are using the NPX FlexPay option, then your tickets will be e-mailed to you upon receipt of final installment payment. Please print all North Pole Experience workshop ticket vouchers or you are welcome to show your barcoded tickets on your phone with a photo ID.