The North Pole Experience

WHAT TO EXPECT

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What is the North Pole Experience?

Voted “Best Holiday Experience for Children” by Arizona Foothills Magazine readers in 2016, the North Pole Experience™ (NPX) is the critically acclaimed Santa Experience located in the idyllic and breath-taking
 resort ski/summer destination of Flagstaff, AZ.
A Christmas Adventure of a Lifetime, the North Pole Experience(NPX) starts by taking families on a trolley ride through the magic portal to Santa’s massive workshop in the middle of the forest.      Once you arrive, Santa’s Workshop is a complete, hands-on experience for children and parents.   Families work side-by-side with the elves, building toys and learning all of Santa’s Workshop secrets.    They receive access to Santa’s main factory floor with soaring toy slides and ceilings, attend Elf University, visit with Mrs. Claus and enjoy cookies and snowman soup in the bakery. Don’t forget Santa’s mail room, his personal office, and his top-secret “Area 47” Sleigh Hangar, featuring his famous sleigh, mission control center, radar systems and more. Families end the approx. 1 hour and 35 minute workshop experience with a private family visit with Santa.
NEW for 2016:  All Children* will receive a special commemorative Teddy Bear from Santa himself.   Be sure not to tell the kids, it’s a surprise!    (*Paid Child’s ticket only)

Where is the North Pole Experience located?

The Little America Hotel in Flagstaff, AZ is the official North Pole Experience (NPX)  Trolley Departure Station.  Just like a scene out of a favorite holiday movie, the Trolley Launch Station is located on Little America’s 500 acres of beautiful private forest, decked out in over a million Christmas lights for the holiday season, making it the perfect backdrop for NPX guests.
The North Pole Experience trolleys depart from the Little America Hotel.    Guests board their trolley in front of the hotel and to begin their magical journey.    They travel through the magic portal to a massive workshop located in the middle of the North Pole forest.
NPX Check-in is right off the Hotel Lobby and guests should plan to arrive a minimum of 30 minutes prior to your scheduled departure time
LITTLE AMERICA HOTEL ADDRESS:
2515 E. Butler Avenue, Flagstaff, AZ 86004 or flagstaff.littleamerica.com

What makes the North Pole Experience different/unique compared to the Polar Express train ride or other Santa events?

Arizona has two (2) popular Christmas attractions, The North Pole Experience™ home of Santa’s Workshop located in Flagstaff, Arizona, and the Polar Express train ride in Williams, AZ.
The North Pole Experience(NPX) is a 1 hour and 35 minutes adventure INSIDE Santa’s Magical Workshop.    Voted Arizona’s “Best Holiday Experience for Children” in 2016 by Arizona Foothills magazine, the entire experience is a magical hands-on interactive adventure with Santa, Mrs. Claus and all his elves.    The North Pole Experience includes private family time with Santa, cocoa and a special treat in Mrs. Claus’s bakery,  a complimentary digital photograph with Santa, and each child* receives a Commemorative Teddy Bear from Santa himself, just like the one the kids build with the elves.     (*One (1) bear per each paid Child’s ticket)
The Polar Express(TM) is a separate attraction in Williams, Arizona where you experience a train ride on The Polar Express™, where the children’s book by Chris Van Allsburg is read.  The train travels to the North Pole village, where Santa boards the train and walks through each train car to say hello to the children.   The Polar Express includes cocoa, a cookie and a bell from Santa.    You stay on the train for the entire trip.   (Photos with Santa may be taken and purchased separately at the depot station).

What is the total duration of the experience?

The North Pole Experience lasts approximately an 1 hour and 35 minutes (95 minutes) from the time of departure from Little America to your arrival back at the hotel.    (Please note, this does not include meal time.)   Times may vary depending on weather, and/or unforeseen circumstances.

I have already purchased tickets but I would like to change my current reservation?

North Pole Experience  tickets are non-refundable upon purchase and include a “one-time” courtesy exchange for another date or time.   Additional modifications beyond the “one-time” courtesy exchange will be assessed a re-booking fee 0f $5.00 per ticket.

  • Exchanges must be completed a minimum of 14 Days prior to your departure date, and must be made for same season.
  • Ticket changes / modifications are subject to availability and are limited to adding guests, or making changes to your travel date.
  • If the NPX Flex Pay Layaway Option was used at purchase, the tickets cannot be exchanged to a different date/time until the balance due is paid in full. Ticket dates and times cannot be exchanged until all scheduled payments have completed. Payment plans cannot be paid off in advance of scheduled dates.
  • All exchanges must be made by phone with an NPX Reservationist @ 480-779-9679 during regular reservations hours, or e-mail us at reservations@northpoleexperience.com

 

Does Santa’s Workshop have handicap accommodations?

Absolutely!   Some of Santa’s magical trolleys are equipped with wheelchair/ADA lifts and the entire Santa’s Workshop is ADA accessible.  To ensure your that your visit to the North Pole is memorable, we do ask that our guests with disability accommodation needs note the following:

  • Foldable wheelchairs and guests who do not need an ADA bus lift, can be accommodated on all tours and times.
  • ADA wheelchairs that require a bus lift must contact NPX Reservations for assistance and booking as not all trolleys are equipped with wheelchair/ADA lifts.
  • Hearing impaired guests that require an interpreter must email us at support@northpoleexperience.com no less than 3 business days prior to the scheduled tour so that a license interpreter(s) can be booked.
  • For other ADA requests, we are happy to assist!  Please call 480-779-9679.

 

 

What is the difference between day time workshop tours and evening workshop tours?

Great Question!
The Little America Hotel (NPX Trolley Departure Station), has over a million Christmas lights on display, therefore Night time guests will get to enjoy the lights. The Magic Happens INSIDE Santa’s Workshop and it is the same whether day or night. Both experiences are very popular and are identical in every way. Please see the Buy Tickets page on our website to see the Checklist of everything that is included.

How many people are on each trolley? If I book at the same time/date as another family, how do I ensure I’m in the same group?

Each trolley holds an intimate group of up to 55 people. This will be the group you are with the entire experience, so please plan ahead if you are traveling with friends or family.  The smaller groups allow your child more interactive time with everyone they meet at the workshop.  If you wish to experience NPX with other friends or family together, just be sure to book the exact same tour time and date.   It’s that easy!
  • Want a Private Trolley?   Private trolley’s can be reserved for your group, with minimum 55 ticket purchase.  Private trolleys are booked with a group rate at 20% off ticket prices.

Can I stay in Flagstaff and book the North Pole Experience and the Polar Express?

ABSOLUTELY. We highly suggest making a magical Christmas weekend for your family and experiencing both together the same weekend!  Both are incredibly different experiences, and must be booked separately.

Are tickets to the North Pole Experience refundable?

North Pole Experience tickets are non-refundable upon purchase and include a “one-time” courtesy exchange for another date or time.   Additional modifications beyond the “one-time” courtesy exchange will be assessed a re-booking fee 0f $5.00 per ticket.    Important:  If you are late for your departure time(miss your scheduled trolley), or fail to show up for your scheduled tour time, you will forfeit all monies paid.

  • Exchanges must be completed a minimum of 14 Days prior to your departure date, and must be made for same season.
  • Ticket changes / modifications are subject to availability and are limited to adding guests, or making changes to your travel date.
  • If the NPX Flex Pay Layaway Option was used at purchase, the tickets cannot be exchanged to a different date/time until the balance due is paid in full.
  • All exchanges must be made by phone with an NPX Reservationist @ 480-779-9679 during regular reservations hours, or e-mail us at reservations@northpoleexperience.com

Does North Pole Experience have a Facebook page?

Yes!   With over 250,000 enthusiastic fans, the North Pole Experience Facebook page is the BEST source for news, reviews,  what’s happening, and updates on ALL things at Santa’s Workshop.    Santa, Mrs. C. and all the elves love to see photos and memories shared on this page each season!
Click here > https://www.facebook.com/NorthPoleExperience/

How do we receive our tickets?

Once you have booked your NPX Experience, you will receive your confirmation and your tickets through e-mail from Santa’s elves. (Click on the link provided in your confirmation email to print your tickets) Please bring a copy of the tickets with you at Check-in OR have your Confirmation # available along with your Photo I.D.
  • IF you purchased with the NPX FlexPay Layaway Option:  If you used the NPX FlexPay option, then your tickets will be e-mailed to you upon receipt of final installment payment.

I purchased North Pole Experience tickets at a Charity Auction, how do I book?

Please contact our NPX Elf Reservationists for assistance at 480-779-9679.

I would like to spend the night during our stay. Does the North Pole Experience have lodging partners?

Absolutely!   The North Pole Experience works with many area hotels to ensure your stay is the best of the best. Our host hotel and trolley departure station is the Little America Hotel which offers special rates to guests, as well as meal and lodging packages. Other hotel partners can be found on the buy ticket page underneath the NPX calendar @  http://northpoleexperience.com/locations/flagstaff-az/

Where can I find more information about the NPX Little America meal and lodging packages?

Little America offers a special lodging and meal package for NPX guests which includes:
  • A one-night stay at the Little America Hotel
  • Little America’s lavish NPX dinner buffet
  • The famous NPX breakfast buffet with Santa designed by Little America’s award winning culinary team.
This package is only offered to guests attending the NPX workshop during their stay. Packages are good for one night only.
**Children under the age of 2 are free.   When reserving your package please do not include any child under the age of 2 for the number of children**

CLICK HERE FOR DIRECT LINK:   http://flagstaff.littleamerica.com/

Can I purchase tickets to the North Pole Experience without staying the night?

YES, of course!   Many guests and families choose to stay the night in Flagstaff for their North Pole Experience, but many families also make a Day Trip up to Flagstaff for the experience, and then return home before bedtime, or continue on their travels.   It’s all up to you.

Are there other holiday attractions and things to do in Flagstaff during our visit to the North Pole Experience?

The holidays in Flagstaff bring together warm memories with new traditions for families and friends to embrace. From Thanksgiving through the New Year, Flagstaff is busy with plenty of holiday spirit and activities to enjoy.  We highly recommend experiencing Bearizona Wildlife Park (http://www.bearizona.com/), Arizona Snowbowl Ski area (http://www.arizonasnowbowl.com/) and other fun Flagstaff experiences.    For more information on other events in Flagstaff, please visit http://www.flagstaffarizona.org/Holidays/.

How far is the drive to Flagstaff and the North Pole Experience?

Arizona & New Mexico NPX Guests:  The drive is a beautiful transition from desert vegetation, to the cool mountain pines as you near Flagstaff. Depending on weather conditions, you should plan on a 2 to 2.5 hour drive from Phoenix,  3 to 3.5 hours from Tucson and 5 to 5.5 hours from Albuquerque.

Las Vegas & Nevada NPX Guests:  The drive is approx. 4 to 4.5 hours from the Henderson and Las Vegas areas.

California NPX Guests:  For our many guests who travel from the San Diego and Los Angeles areas, it takes about 7 to 7.5 hours (est.)

International NPX Guests:   All international flights will arrive to Sky Harbor International airport in Phoenix, Arizona.    Drive time from Sky Harbor to the Little America Hotel in Flagstaff is approximately 2 to 2.5 hours (Airport to Flagstaff NPX Check-in Hotel)

  • IMPORTANT (WEATHER):  Please check weather and potential snow conditions ahead of time and plan your trip accordingly to allow safe travels! We recommend utilizing MapQuest to route your trip:  http://www.mapquest.com

How are the road conditions and will I need a 4-wheel drive vehicle?

ROAD CONDITIONS: http://www.az511.com

At NPX, safety is our #1 priority for a fun experience. That includes our guests arriving safely to Flagstaff…SO PLEASE PLAN AHEAD! Road conditions can vary by the weather conditions. We encourage our NPX guests to check road conditions prior to their departure via 511 and the National Weather Service. Please make sure you adjust your trip timing if winter weather is present! When snow is present, front wheel drive is highly recommended and four wheel drive is strongly recommended. Flagstaff is a designated ski resort city at 7,200 feet in altitude. NOTE:  I-17 and I-40 are the major highways that intersect on the outskirts of Flagstaff, making Flagstaff one of the best driving conditioned roads with the State of Arizona highway department doing what they do best.

What should we wear (dress/attire) for the North Pole Experience?

Be prepared for winter  conditions and colder weather! You should dress appropriately as if you were traveling to a ski resort destination. For the NPX Experience, children and parents are encouraged to dress in pajamas with boots or shoes, and a jacket, gloves and hat or Christmas outfits!   PJ’s is an NPX tradition for many families!
Remember, these are memories that last a lifetime on those cameras! The trolleys are heated, and families will be outside for a few minutes to board and depart the trolley.  Once inside Santa’s Workshop, children can roll up their pajama sleeves and work side-by-side with Santa’s elves to build toys! After your visit with Santa, you will be outside for a few moments around our large fire pit as you wait for your trolley to arrive.

Weather conditions: Will there be snow?

While Santa really loves snow for landing his sleigh, weather conditions can vary in the Flagstaff.  We are nestled at 7,200′ feet which provides potential for a winter experience! If snow conditions are light, heavy, or non-existent on your experience date, rest assured the magic of NPX will be a treat to your family no matter what!

Is there a military discount?

Yes, of course! We love to support our troops! We offer a 10% off discount for military families (Up to 6 Tickets)  Please call our reservation number for more information and to receive your discount. *Proper Military ID, and Driver’s License are required to at check- in desk.

 

Are strollers allowed at NPX?

Absolutely!  If you have little ones, please bring a sling or infant carrier. If you have a non-ticketed infant, they are considered lap children for the bus ride to and from Santa’s Workshop.    NOTE: If needed, strollers MUST be Foldable/Collapsible and will be placed underneath the bus for the ride to and from the workshop.    Our Trolley Elves will assist you at boarding and take care of everything.

What is the process for reservation changes?

PLEASE SEE:  I have already purchased tickets but I would like to change my current reservation?

Do we need to print our tickets for the North Pole Experience?

Upon on-line purchase, your tickets will be e-mailed to you upon payment.    If you are using the NPX FlexPay option, then your tickets will be e-mailed to you upon receipt of final installment payment.   Please print all North Pole Experience workshop ticket vouchers or you are welcome to show your barcoded tickets on your phone with a photo ID.

NPX Terms & Conditions

The North Pole Experience Ticketing Policies, Terms & Conditions:

Glossary:
1. Flex Pay Option
2. Exchanges & No Refund Policy
3. Early Elf or other Promotions
4. Missing your Your time
5. Weather Policy
6. Strollers
7. ADA (Wheelchair Accessibility)
8. Guest Experience/Guest Removal
9. Special Requests
10.Prices/Rates/Availability/Amending Departure Times
11.Conditions of Sale

All reservations for the North Pole Experience (NPX) – Home of Santa’s Workshop require full payment at the time of booking your reservation unless a Payment Plan is offered.

1. Flex Pay/Layaway Option: If the NPX FLEX PAY OPTION was used, then tickets will be reserved on the date and tour time you select, and tickets will only be released and active upon full payment of the on-line Layaway Plan which shall not exceed 4 monthly installments. Layaway plan and availability are subject to change at management’s discretion. If tickets are not paid in full prior to 30 days of departure date, patron will forfeit all amounts paid and the tickets will be cancelled and released back in inventory for sale. In the event of any balances due, patron will receive 1 email and 1 phone call (from customer record provided at online purchase) from North Pole Experience in attempt to collect any outstanding balances before releasing tickets for re-sale. Ticket dates and times cannot be exchanged until all scheduled payments have completed. Payment plans cannot be paid off in advance of scheduled dates.

2. Exchanges & No Refund Policy: ALL TICKETS ARE NON-REFUNDABLE upon purchase, and include a (1) one-time courtesy exchange for another date or time. Additional exchanges other than the (1) one- time courtesy exchange will be charged $5 per ticket. Exchanges MUST be completed 14 days prior to the original departure date and must be made for the same season. Ticket changes/modifications are subject to availability and are limited to adding guests, or making changes to your travel date. All ticket exchanges must be made by phone with an NPX reservationist. If Layaway Plan was used during purchase, ticket dates and times cannot be exchanged until all scheduled payments have been completed. Payment plans cannot be paid off in advance of scheduled dates.

3. Early Elf Discounts or other promotions: Early Elf Discounts or any other promotions will be offered only for a limited time.

4. Missing your tour time or date: Guests need to be prepared and plan ahead to insure that they arrive 30 minutes (minimum) before their scheduled tour time for check-in at the NPX Registration desk. IMPORTANT NOTE: If you miss your trolley and tour time, your ticket(s) will be forfeited and will not be redeemable for another time or date. Tours sell out each season, and missing your tour time will forfeit your ticket(s).

5. Weather Policy: In the unlikely event of a severe weather event, or Act of God that may inhibit travel to Flagstaff and the North Pole Experience, AND if this event causes the North Pole Experience to cease operations due to weather, or Act of God, then guests will be afforded a replacement ticket for another date & time in the same season, based on availability, or the replacement ticket may used for the next years season. Ticket holders need to be aware of possible winter conditions in Flagstaff, and prepare accordingly to insure they arrive safely, and on-time for their scheduled departure time.

6. Strollers: Small strollers and light carry on items are permitted, and will be stored underneath the trolley buses during your travel to the North Pole and Santa’s Workshop. Upon arrival,your trolley elf driver will retrieve your stroller for you to take inside the workshop, and will stowaway for you the same way upon your return to the hotel.

7. Wheelchair (ADA) Accessibility: NPX strives to provide our special guests with ADA, or wheelchair lift needs. We have an ADA lift on a trolley, and availability is limited. ALL wheelchair lift needs (requiring a lift) must be booked by phone with an NPX reservationist a minimum of 14 days prior to your desired departure time. Bookings are based on availability. Guests not requiring a wheelchair lift may book any NPX tour time, and we can provide assistance boarding up the stairs into the trolley/bus, and store/retrieve your wheelchair, or other mobility devices under the bus during transport to and from the workshop experience.

8. Guest Experience/Guest Removal: Our primary focus is providing our guests a wonderful and safe family experience. NPX Management reserves the exclusive right to ask, and remove ANY guest(s) who may be disruptive, or otherwise create a situation that impairs or diminishes other guests experiences. Rudeness, alcohol impairment, belligerent behavior, excessive loudness, inappropriate language, or provocative gestures will not be tolerated and guests may be removed immediately at NPX management’s discretion. NO REFUNDS will be given to guests who are asked to be removed for any actions, or inappropriate behavior that affects other guests in a negative way.

9. Special Requests: Due to the magical and interactive nature of the North Pole Experience, please note that special requests are not guaranteed, but we will do everything in our power to honor whenever possible and feasible.

10. Prices/Rates/Availability/Amending Departure Times: Rates, times and schedules are subject to change by management’s discretion, and management reserves the right to modify or amend your tour time on a given date based on operational requirements, or maintenance issues. NPX Management will do everything in their power to advise our guests ahead of time of any tour time adjustments that may be required.

11. Conditions of Sale: ALL SALES ARE FINAL. YOU ASSUME ALL RISK AND DANGER INCIDENTAL TO THE TRAVEL TO THE NORTH POLE EXPERIENCE. NO ALCOHOL, DRUGS, WEAPONS, FOOD, OR GLASS CONTAINERS ALLOWED. RECORDING DEVICES, STILL CAMERAS, AND VIDEO CAMERAS ARE PERMITTED WITH THE EXCEPTION OF SANTA’S PHOTO ROOM. YOU HEREBY CONSENT TO THE REASONABLE SEARCH FOR ALCOHOLIC BEVERAGES, DRUGS, OR WEAPONS. YOU FURTHER CONSENT TO THE USE OF YOUR IMAGE OR LIKENESS INCIDENTAL TO ANY DISPLAY, TRANSMISSION, OR REPRODUCTION OF THE EVENT. MANAGEMENT RESERVES THE RIGHT TO REFUSE ADMISSION OR EJECT ANY PERSON WHOSE CONDUCT IS DEEMED BY MANAGEMENT TO BE DISORDERLY OR WHO FAILS TO COMPLY WITH THE TERMS AND CONDITIONS HEREIN. NORTH POLE EXPERIENCE WILL NOT BE RESPONSIBLE FOR DAMAGED, LOST, OR STOLEN PERSONAL ITEMS.GUEST ASSUMES ALL RESPONSIBILITY FOR PERSONAL ITEMS, THIS INCLUDES BUT IS NOT LIMITED TO, CAMERAS, STROLLERS, WHEELCHAIRS, CLOTHING, JEWELRY, ELECTRONIC DEVICES, PURSES, WALLETS, AND ALL OTHER PERSONAL ITEMS.

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