Please select a category below to view our
frequently asked questions.

If you don't see the answer you're looking for here, please contact the NPX information line at
480-779-9NPX. Please note, this is an automated message. Please leave a detailed message, a contact email and phone number, and an elf from the North Pole will return your call within 48 hours.
For a quicker reply, please email info@northpoleexperience.com.

ALREADY PURCHASE YOUR TICKETS AND NEED THEM RESENT? Click here to resend.


CLICK HERE DETAILED ELF TIPS FOR YOUR NORTH POLE EXPERIENCE THIS CHRISTMAS!

The timing of the North Pole Experience from start to finish is approximately an hour and 45 minutes. 

For more specific information on ticket pricing, lodging, dining and weather, please click on the red information boxes at the top of this page.

Tickets to the North Pole Experience are NON-REFUNDABLE, but can be extended to another date, time during the 2014 season. Please note, any changes must be pre-arranged three weeks prior to original trolley departure date. There is one courtesy date change on all tickets. All additional changes are $5.00 per guest/ticket. If you do not cancel or reschedule in advance within the above specified time frame, or if you fail to show up for your scheduled tour / time, you will forfeit all monies paid.

All trolleys to Santa’s Workshop depart from the Little America Flagstaff, our North Pole Experience Trolley Launch Station located at 2515 E. Butler Ave., Flagstaff, AZ 86004. Check-in is required at least 30 minutes in advance.

HELPFUL NPX TRAVEL LINKS:

NORTH POLE EXPERIENCE TICKET INFORMATION
FLAGSTAFF WEATHER
LIVE FLAGSTAFF WEBCAM
HOLIDAY EVENTS AND ATTRACTIONS IN FLAGSTAFF
NORTH POLE EXPERIENCE LODGING PARTNERS
HOLIDAY ROAD TRAVEL TIPS
NORTH POLE EXPERIENCE FAQ
ARIZONA 511 ROAD CONDITIONS

THE EXPERIENCE: 

The family Christmas adventure of a lifetime awaits! For over 400 years, Santa’s most guarded secret has been to use magic portal to travel around the world to deliver children toys on Christmas Day. He decided to share his most secret and most, guarded location nestled deep in the Flagstaff forest, the North Pole Experience.

The North Pole Experience™, (NPX) is the home of Santa’s the critically acclaimed 400-year-old workshop, and one-of-a-kind Christmas adventure located in the idyllic and breath-taking
 ski destination of Flagstaff, AZ.

Families will enjoy a nostalgic Christmas experience like no other, starting with a trolley ride to the North Pole through a magic portal. Inside Santa’s famously grand workshop and toy factory headquarters, families work side-by-side with Santa and his elves, building toys and then enjoy access to Santa’s main factory floor, with soaring toy slides and ceilings. Families will attend Elf University and visit Mrs. Claus and enjoy cookies and snowman soup in the bakery. Don’t forget Santa’s mailroom, office, and his top-secret “Area 47″ Sleigh Hanger, featuring his famous sleigh, jam packed with some of the most advanced technology in the world, runway lights, radar systems and more. Families will end their experience at Santa’s Workshop with special one-on-one family time with Santa for a digital photo and flash drive which is included at the end of the experience.

 

QUESTIONS ABOUT TICKETS AND PRICING

2013 NPX TICKETS

Where do I book my tickets? 
To purchase and book your tickets to build toys with the elves this Christmas, please click here. 

I have already purchased tickets to the North Pole Experience, and would like them to be re-sent.
Please click here.

Are tickets to the North Pole Experience refundable?
Tickets to the North Pole Experience are NON-REFUNDABLE, but can be extended to another date, time during the 2014 season. Please note, any changes must be pre-arranged three weeks prior to original trolley departure date. There is one courtesy date change on all tickets. All additional changes are $5.00 per guest/ticket. If you do not cancel or reschedule in advance within the above specified time frame, or if you fail to show up for your scheduled tour / time, you will forfeit all monies paid.

Where does the trolley depart? 
Each and every trolley to Santa’s Workshop leaves and returns to the Little America Flagstaff Hotel. No matter where you are staying in Flagstaff, a hotel, private cabin, driving up for the day, you will check-in in the lobby of the Little America Flagstaff to board your trolley.

I have already purchased tickets but I would like to change my current reservation?

The North Pole Experience offers a one-time courtesy change per reservation and any additional changes are subject to availability. The rebooking fee is $5.00/ticket. Please make sure to plan your trip accordingly when booking. If change is needed, please email info@northpoleexperience.com. Please note, all NPX tickets are non-refundable from time of purchase due to intricate timing and planning of the experience.

Does Santa’s Workshop have handicap accommodations?
Handicap accommodations are available — to make sure you are booked on a handicap accessible trolley, please call 480-779-9679 to speak to a NPX representative to book.

What is the difference between day time workshop tours and evening workshop tours?
DAY: NPX has day-time workshop tours on selected dates with tour times from 10:00-3:45pm. These day time tours  have special trolley effects so children can experience the magic and wonder of Santa’s Workshop without the night time exterior lights. Please see calendar marked with snowflakes for day trip dates.

Day trips are perfect for families with younger children who would like earlier bedtimes, Flagstaff residents and make for a fabulous day trip up to Flagstaff and home in your own bed. To see dates and times our day trips are available, please click here. For the entire NPX calendar please click here.

NIGHT: Classic Evening tours are the magical Christmas experience everyone has come to love year after year at NPX. The Little America Hotel Flagstaff, our trolley departure station is decked out in millions of lights after dusk, which adds to the excitement and mystery of the North Pole Experience.

While traveling through the portal, children will experience special light effects during their trip and when they arrive to Santa’s Village, they will see the workshop covered in lights.

Evening trips are offered from 4:00pm to 8:30pm. Night trips are $55 for adults, and $49 for children 18 months and up. (Infants 17 months and under are free.)

How many people are on each trolley? If I book at the same time/date as another family, how do I ensure I’m in the same group? 
Each trolley holds an intimate group of 50 people. This will be the group you are with the entire experience, so please plan ahead if you are traveling with friends or family. The small groups ensure your child will have lots of one-on-one time with everyone they meet. There is only one trolley that leaves at each time and date, so as long as you book the same time, you will be in the same group together. Private trolley’s can be reserved for your group, with minimum 50 ticket purchase.

What is the total duration of the experience? 
The North Pole Experience lasts approximately an hour and 1/2 to hour and 45 minutes from the time of departure from Little America to your arrival back at the hotel. (Please note, this does not include meal time.)

  • A trolley ride to and from the Little America Flagstaff to the North Pole through Santa’s magic portal
  • A tour of Santa’s Toy Hall of Fame
  • Working side-by-side the elves building toys inside the workshop
  • Access to Santa’s main Toy Factory Floor, complete with soaring ceilings and toy slides
  • Snowman soup and cookies inside Santa’s bakery
  • Classroom time in “EU” (Elf University!)
  • Santa’s Mailroom and Office
  • Story time with Mrs. Claus
  • Santa’s Top-Secret ‘Area 47′ Sleigh Hanger, home of Santa’s famous sleigh, runway lights and radar systems
  • Special one-on-one family time with Santa for Christmas wishes and photos

After I book tickets to NPX, where should I go to book lodging, meals and breakfast with Santa? 

Lodging, NPX dinner and Breakfast with Santa pricing can be booked with NPX partner Little America Flagstaff / Santa’s trolley launch station. For meals and lodging please call 
1-888-469-8819 or visit their website.

For other lodging details and partners during your stay in Flagstaff, please visit http://www.northpoleexperience.com/lodging/.

To book your North Pole Experience Meal and Lodging options with Little America, click here.

NPX Discounted Guestroom Rate (Rate does not include meals)

To Book The North Pole Experience Room Rate Only Click Here

LITTLE AMERICA MEALS ONLY: (PURCHASE A LA CARTE MEALS)

If you are guest of the North Pole Experience that does not happen to be staying at the Little America Hotel with an NPX package, but would like to purchase the NPX Breakfast with Santa and/or the North Pole Experience Dinner Buffet at Little America please click on the link below to purchase meal only tickets. Seating is limited and tickets must be purchased one week prior to the event date. Meal tickets will not be available for sale the day of the event.

There is limited availability for the meals and tickets will sell out.

The famous NPX breakfast buffet with Santa designed by Little America’s award-winning culinary team*Package prices do not include current hotel and food taxes. (Breakfast takes place from 7am-11am daily)
Click here to purchase Breakfast Buffet with Santa

Little America’s lavish NPX dinner buffet (Buffet takes place from 4pm-8pm daily)
Click here to purchase North Pole Experience Dinner Buffet

Little America Flagstaff is separately owned from the North Pole Experience. Please contact Little America for all meal and lodging pricing questions.Please note *NPX workshop tickets must be purchased prior to booking your NPX meal and lodging package through Little America. Workshop tickets are completely separate and are available online at http://www.northpoleexperience.com/buy-tickets/.

LITTLE AMERICA FLAGSTAFF – NORTH POLE EXPERIENCE HOST HOTEL AND NORTH POLE EXPERIENCE TROLLEY HEADQUARTERS

Little America Hotel Flagstaff is the host hotel and NPX Trolley Departure station for the critically acclaimed, North Pole Experience – Home of Santa’s Workshop and one-of-a-kind Christmas adventure of a lifetime with Santa’s most magical portal located in Flagstaff, Arizona. Little America is a Flagstaff tradition and is decked out in millions of Christmas lights during the holiday season, making it the perfect magical departure and arrival station for our families attending the North Pole Experience.

NPX LITTLE AMERICA MEAL AND LODGING PACKAGESLittle America Flagstaff offers rooms for NPX guests starting at $109.00/night

OTHER FLAGSTAFF LODGING PARTNERS

For other lodging details and partners during your stay in Flagstaff, please visit http://www.northpoleexperience.com/lodging/.

YOUR TRIP TO FLAGSTAFF:
Whether you come up for a day trip to the North Pole or will be staying a night or two, the remaining time in Flagstaff is completely up to you and can be spent with family and friends enjoying all the amenities at the Little America Hotel on the hotels 400 acres of forest with over one million twinkling lights during the holiday season. You can also enjoy exploring the many historic sites and venues throughout the beautiful city Flagstaff, and other amazing winter activities the city provides.

Please keep in mind, Flagstaff is a winter ski destination nestled at 7,200 feet
 and is framed by the majestic San Francisco Peaks that tower over 12,633 feet, and the home of the Arizona SnowBowl. North Pole Experience trolley departures and arrivals start from the Little America Hotel, located just 4 miles East on I-40 off the I-17 interchange. Flagstaff is recognized as Arizona’s predominant winter sports and family fun playground creating the perfect setting for Santa’s grand workshop vision and an ideal winter destination for families of Arizona.

The High Country Holidays in Flagstaff create the perfect winter landscape filled with holiday spirit and many events for our NPX families to embrace including the Arizona Snowbowlmultiple snow play areas, the Flagstaff Nordic Center, dog races, the Northern Lights Holiday Paradeice skating at Jay L. Lively Activity Center and the Great Pine Cone Drop to name a few, etc. It is an amazing winter destination for all!

How far is the drive to Flagstaff and the North Pole Experience?

The drive to Flagstaff is a beautiful transition from desert vegetation, to the cool mountain pines as you near the ski resort destination of Flagstaff. Depending on weather conditions, you should plan on a 2 hour drive from Phoenix, and 3.5 hours from Tucson and Albuquerque.  We recommend utilizing MapQuest to route your NPX excursion at: http://www.mapquest.com

How are the road conditions when traveling? Will I need a 4X4?
Road conditions can vary by the weather conditions. We encourage our NPX guests to contact 511 For road conditions, or http://www.az511.com/.   The website for weather conditions in northern Arizona is www.weather.gov/flagstaff.

Front wheel drive is highly recommended at a minimum, and four wheel drive is strongly recommended. We are located at a designated ski resort city at 7,200 feet in altitude. NOTE:  I-17 and I-40 are the major highways that intersect on the outskirts of Flagstaff, making Flagstaff one of the best driving conditioned roads with the State of Arizona highway department doing what they do best.

What should we wear (dress/attire) for NPX?
Be prepared for wintery conditions and colder weather. You should dress appropriately as if you were travelling to a ski resort destination. For the NPX Experience Trip, children are encouraged to dress in pajamas with boots or shoes, and a jacket, gloves & hat. Once inside Santa’s factory, children can roll up their pajama sleeves and work side-by-side with Santa’s elves to build toys, with parents support!

Will there be snow?
While Santa really likes good snow cover on the ground for landing his sleigh, snow conditions can vary in the Flagstaff area and sometimes he gives his snow to other children around the world. We are nestled at 7,200′ feet which provides for a good potential for a winter experience. If snow conditions are light, or non-existent on your experience date, rest assured the magic and hands on experience of NPX will be a treat to your family no matter what.

Are there refunds due to weather?
Tickets to the North Pole Experience are NON-REFUNDABLE, but can be extended to another date, time during the 2014 season. Please note, any changes must be pre-arranged three weeks prior to original trolley departure date. There is one courtesy date change on all tickets. All additional changes are $5.00 per guest/ticket. If you do not cancel or reschedule in advance within the above specified time frame, or if you fail to show up for your scheduled tour / time, you will forfeit all monies paid.

Is the trolley heated? 
Santa’s trolley is heated, and enclosed.