The North Pole Experience

WHAT TO EXPECT

HAVE QUESTIONS? OUR ELVES HAVE THE ANSWERS.

Click a question to get answers about the North Pole Experience, and what to expect.

What is the total duration of the experience?

The North Pole Experience lasts approximately an hour and 1/2 to hour and 45 minutes (90 minutes) from the time of departure from Little America to your arrival back at the hotel. (Please note, this does not include meal time.)   Times may vary depending on weather, and/or unforeseen circumstances.

Are tickets to the North Pole Experience refundable?

Tickets to the North Pole Experience are NON-REFUNDABLE, but can be extended to another date, time during the 2014 season. Please note, any changes must be pre-arranged three weeks prior to original trolley departure date for best opportunity to change.     Changes cannot be made less than seven (7) days before your scheduled departure.   THERE IS ONE (1) COURTESY DATE CHANGE, PER TICKET.    All additional changes are $5.00 per guest/ticket. If you do not cancel or reschedule in advance within the above specified time frame, or if you fail to show up for your scheduled tour / time, you will forfeit all monies paid.

I have already purchased tickets but I would like to change my current reservation?

The North Pole Experience offers a one-time courtesy change per reservation and any additional changes are subject to availability. The rebooking fee is $5.00/ticket. Please make sure to plan your trip accordingly when booking. If change is needed, please email info@northpoleexperience.com. Please note, all NPX tickets are non-refundable from time of purchase due to intricate timing and planning of the experience.

Does Santa’s Workshop have handicap accommodations?

Handicap accommodations are available with limited availability — to make sure you are booked on a handicap accessible trolley, please call 480-779-9679 to speak to a NPX representative to book.

What is the difference between day time workshop tours and evening workshop tours?

DAY: NPX has day-time workshop tours on selected dates with tour times from 10:00-3:45pm. These day time tours have special trolley effects so children can experience the magic and wonder of Santa’s Workshop without the night time exterior lights.

How many people are on each trolley? If I book at the same time/date as another family, how do I ensure I’m in the same group?

Each trolley holds an intimate group of 55 people. This will be the group you are with the entire experience, so please plan ahead if you are traveling with friends or family. The small groups ensure your child will have lots of one-on-one time with everyone they meet. There is only one trolley that leaves at each time and date, so as long as you book the same time, you will be in the same group together. Private trolley’s can be reserved for your group, with minimum 55 ticket purchase.

What is the North Pole Experience?

The North Pole Experience is a Christmas adventure of a lifetime that takes families on a trolley ride through the magic portal to Santa’s massive workshop in the middle of the forest. Children and parents are then guided off the trolley where they knock for the elves. Once families enter Santa’s toy factory headquarters, that is where the real magic begins.
Santa’s Workshop at the North Pole Experience is a complete, hands-on experience for children. Families work side-by-side with the elves, building toys and interacting with the workshop bustle. They receive access to Santa’s main factory floor with soaring toy slides and ceilings, attend Elf University, visit with Mrs. Claus and enjoy cookies and snowman soup in the bakery. Don’t forget Santa’s mailroom, his personal office, and his top-secret “Area 47″ Sleigh Hanger, featuring his famous sleigh, jam packed with some of the most advanced technology in the world, runway lights, radar systems and more. Families end the hour and 1/2 workshop tour with a private family visit with Santa.
The North Pole Experience™ is the critically acclaimed Santa Experience located in the idyllic and breath-taking
 resort ski/summer destination of Flagstaff, AZ.

Where is the North Pole Experience located?

The Little America Flagstaff is the official NPX Trolley Departure Station. Just like a scene out of a favorite holiday movie, the Trolley Launch Station is located on Little America’s 500 acres of beautiful, private forest decked out in over a million Christmas lights for the holiday season, making it the perfect backdrop for NPX guests.
The North Pole Experience trolleys depart from our host hotel and The Little America Hotel. Guests board their trolley and enjoy a magical ride through the forest. They travel through the magic portal to a massive workshop located in the middle of the winter forest / North Pole.
The North Pole Experience check-in is located inside the Little America Hotel lobby.
ADDRESS: 2515 E. Butler Avenue, Flagstaff, AZ 86004 or flagstaff.littleamerica.com

What makes the North Pole Experience different/unique compared to the Polar Express train ride or other Santa events?

The North Pole Experience™ is a Christmas Experience unlike anything else. NPX is a “hands-on/interactive” experience where children and their parents are actually allowed into Santa’s Toy Factory and workshop. Inside Santa’s Workshop, your family will have access to Santa’s top-secret “Area 47” Sleigh Hanger, featuring his famous sleigh, jam packed with some of the most advanced technology in the world, runway lights, radar systems and more. Guests also have private access to Santa’s main factory floor, with soaring toy slides. Your children will also work with the elves to assemble toys, tour Santa’s toy hall of fame and factory, attend Elf University, and even meet Santa himself for one-on-one family time, and photos. The entire experience is a magical, full of light, sound and workshop action.
The Polar Express is a separate attraction in Williams, Arizona where you experience a train ride on The Polar Express™, from the classic children’s book by Chris Van Allsburg.

Can I stay in Flagstaff and book the North Pole Experience and the Polar Express?

ABSOLUTELY. We highly suggest making a magical Christmas weekend for your family and experiencing both together the same weekend! Both are incredibly different experiences.

Are tickets to the North Pole Experience refundable?

Tickets to the North Pole Experience are NON-REFUNDABLE, but can be extended to another date/time during the 2015 season. Please note, any changes must be pre-arranged three weeks prior to original trolley departure date for best opportunity to change. Changes cannot be made less than seven (7) days before your scheduled departure. THERE IS ONE (1) COURTESY DATE CHANGE, PER TICKET. All additional changes are $5.00 per guest/ticket. If you do not cancel or reschedule in advance within the above specified time frame, or if you fail to show up for your scheduled tour / time, you will forfeit all monies paid.

I have already purchased tickets but I would like to change my current reservation?

The North Pole Experience offers a one-time courtesy change per reservation and any additional changes are subject to availability. The rebooking fee is $5.00/ticket. Please make sure to plan your trip accordingly when booking. If change is needed, please email info@northpoleexperience.com. Please note, all NPX tickets are non-refundable from time of purchase due to intricate timing and planning of the experience.

How do we receive our tickets?

Once booked, your family will receive your tickets and reservations through e-mail from Santa’s elves. You will receive separate ticket confirmations for all experiences. The Little America Hotel (or lodging of choice) will email your lodging confirmation, and meal packages.

I received a golden ticket from the radio station or other promotion? How do I book?

If you have a golden ticket, or have received a code from a special promotion, please enter this in the coupon box at check out and your tickets will automatically be discounted. If you have any additional questions regarding your booking, please contact morgan@northpoleexperience.com.

I would like to spend the night during our stay. Does the North Pole Experience have lodging partners?

The North Pole Experience works with many area hotels to ensure your stay is the best of the best. Our host hotel and trolley departure station is the Little America Hotel which offers special rates to guests, as well as meal and lodging packages. Other hotel partners can be found on the buy ticket page underneath the NPX calendar. http://northpoleexperience.com/locations/flagstaff-az/

Where can I find more information about the NPX Little America meal and lodging packages?

Little America offers a special lodging and meal package for NPX guests which includes:
  • A one-night stay at the Little America Hotel
  • Little America’s lavish NPX dinner buffet
  • The famous NPX breakfast buffet with Santa designed by Little America’s award winning culinary team.
This package is only offered to guests attending the NPX workshop during their stay. Packages are good for one night only.
**Children under the age of 2 are free.   When reserving your package please do not include any child under the age of 2 for the number of children**
The Little America Hotel also offers a discounted guest room rate available to guests that want to stay at the hotel but do not want to purchase all the meals in the package. This rate is only avaiable to guests that have purchased their NPX tickets to Santa’s Workshop and will be attending the workshop over the same dates of their stay.
NPX/Little America Buffet Meals: (PURCHASE A LA CARTE MEALS)
If you are guest of the North Pole Experience that does not happen to be staying at the Little America Hotel with an NPX package, but would like to purchase the NPX Breakfast Buffet with Santa and/or the NPX Dinner Buffet at Little America please click on the link below to purchase meal only tickets. Seating is limited and tickets must be purchased one week prior to the event date. Meal tickets will not be available for sale the day of the event. There is limited availability for the meals and tickets will sell out.
Click here to purchase Breakfast Buffet with Santa – If you purchased Breakfast with Santa, it will take place at the hotel in the Flagstaff room the following morning. Breakfast with Santa is open seating from 7:00-11:00am. Please bring your printed paid meal vouchers with you to check-in.

Can I purchase tickets to the North Pole Experience without staying the night?

Yes. Of course. All tickets are available to be booked without a stay as no guest is required to stay the night in Flagstaff to experience the North Pole Experience.
The North Pole Experience also offers  “NPX Day Trips,” which are earlier tours throughout the day that offer all of the magic and wonder of Santa’s Workshop with special trolley window enhancements. The new times are offered from 8:30-3:45pm and are great for families with younger children, Flagstaff visitors that wish to take in the sights and sounds throughout the day, the local Flagstaff community or perfect for a day trip to the North Pole so you can be back home before bedtime!

Are there other holiday attractions and things to do in Flagstaff during our visit to the North Pole Experience?

The High Country Holidays in Flagstaff bring together the warm memories of past holidays with new traditions for family and friends to embrace. From Thanksgiving through the New Year, Flagstaff is abuzz with plenty of holiday spirit and residents and visitors alike will share in the joy of the season. For more information on other events in Flagstaff, please visit http://www.flagstaffarizona.org/Holidays/.

NPX Portal Locations

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