NPX Portal Locations
More portal locations coming soon. Contact us for updates and investment opportunities.
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The North Pole Experience offers a one-time courtesy change per reservation and any additional changes are subject to availability. The rebooking fee is $5.00/ticket. Please make sure to plan your trip accordingly when booking. If change is needed, please email firstname.lastname@example.org. Please note, all NPX tickets are non-refundable from time of purchase due to intricate timing and planning of the experience.
All handicap guests must have spoken to an NPX reservationist and reserved a handicap trolley prior to booking. It is very important if you have a handicap and have not scheduled with a reservationist prior to your arrival, that you call to verify your trolley. Santa does have a handicap accessible trolley, but all tickets must be pre-scheduled with a reservationist. Foldable wheelchairs are best and welcome on the bus at all times. For questions please call 480-779-9679.
The drive to Flagstaff is a beautiful transition from desert vegetation, to the cool mountain pines as you near the ski resort destination of Flagstaff. Depending on weather conditions, you should plan on a 2 hour drive from Phoenix, and 3.5 hours from Tucson and Albuquerque. We recommend utilizing MapQuest to route your NPX excursion at: http://www.mapquest.com
ROAD CONDITIONS: http://www.az511.com
At NPX, safety is our #1 priority for a fun experience. That includes our guests arriving safely to Flagstaff…SO PLEASE PLAN AHEAD! Road conditions can vary by the weather conditions. We encourage our NPX guests to check road conditions prior to their departure via 511 and the National Weather Service. Please make sure you adjust your trip timing if winter weather is present! When snow is present, front wheel drive is highly recommended and four wheel drive is strongly recommended. Flagstaff is a designated ski resort city at 7,200 feet in altitude. NOTE: I-17 and I-40 are the major highways that intersect on the outskirts of Flagstaff, making Flagstaff one of the best driving conditioned roads with the State of Arizona highway department doing what they do best.
While Santa really likes good snow cover on the ground for landing his sleigh, but snow conditions can vary in the Flagstaff area. Sometimes he gifts it to other places around the World. We are nestled at 7,200′ feet which provides for a good potential for a winter experience. If snow conditions are light, heavy, or non-existent on your experience date, rest assured the magic and hands on experience of NPX will be a treat to your family no matter what.
Yes, of course! We love to support our troops! Please call our reservation number for more information and to receive your discount. *Proper ID will be required to at check- in desk.
If you have little ones, please bring a sling or infant carrier. If you have a non-ticketed infant, they are considered lap children. NOTE: If needed, strollers may be placed underneath for the ride to the workshop if needed.
NPX tickets are NON-REFUNDABLE and cannot be extended to another date / time this season unless pre-arranged two weeks prior to original trolley departure date. We are unable to make ANY changes 48 hours before your tour. Please note, there is one courtesy ticket date change on all orders but will be no refunds for changes of tours from day to night. All additional changes are $5.00 per guest/ticket.
While we understand many of you are traveling to NPX in groups, or have friends/family attending NPX the same night, we are not able to switch or move your reservation to a different tour time the night you arrive. Tours are booked intricately ahead of time and need to be pre-planned. We may perhaps be able to add an additional ticket to your purchase. Please check with reservations.
Please print all North Pole Experience workshop ticket vouchers or you are welcome to show your barcoded tickets on your phone with a photo ID.