The North Pole Experience

News & Updates

NPX ELF TIPS FOR THE 2015 SEASON

November 14, 2015

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ELF TIPS! We cannot wait for you to visit the North Pole Experience, Home of Santa’s Workshop in Flagstaff, Arizona this Christmas. Please read this email before your trip to the North Pole! 

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NPX ELF TIPS

Hello North Pole Experience Families! We wanted to send you details about your trip before you head to the North Pole Experience.

TICKETS: Feel free to print or show tickets on your phone with photo ID!

Below you will find helpful information provided by our NPX elves, as well as many tips from other families experiences we have received over the years from those who have made the NPX an annual family tradition the past 7 years.

Please read this message in its entirety as it contains vital information.
These details will help you plan your trip to NPX accordingly!

For the most up-to-date information on workshop, weather, tickets and more, please join us on Facebook at www.facebook.com/northpoleexperience.

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CHECK-IN IS REQUIRED 30-45 MINUTES PRIOR TO YOUR
NORTH POLE EXPERIENCE DEPARTURE TIME.

It is VERY important you plan your arrival and travel accordingly during the winter season. Due to selling out and scheduling, we are unable to rebook you the same day/evening if you miss your trolley. Please plan for extra parking time during the weekends!! 

THE NORTH POLE EXPERIENCE CHECK-IN IS
LOCATED INSIDE THE LITTLE AMERICA HOTEL LOBBY. 

2515 E. Butler Avenue, Flagstaff, AZ 86004 — (928) 779-7900
PLEASE LOOK FOR DIRECTIONAL SIGNAGE AT FRONT OF HOTEL. 
The Little America Flagstaff is the official NPX Trolley Departure Station. Just like a scene out of a favorite holiday movie, the Trolley Launch Station is located on Little America’s 500 acres of beautiful, private forest decked out in over a million Christmas lights for the holiday season, making it the perfect backdrop for NPX guests. Find the link for meal and lodging packages below. flagstaff.littleamerica.com

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DOCUMENTS: Please print all North Pole Experience workshop ticket vouchers or you are welcome to show your barcoded tickets on your phone with a photo ID.
NPX GIFT SHOP: We have all sorts of new items in the North Pole Experience gift shop this year! Please feel free to visit our store online, or at the Little America Hotel during your stay. https://www.npxstore.com/store/

THE PERFECT GIFT! Straight from the North Pole and right off Santa’s sleigh, our over-sized Santa sacks add quite the excitement for presents on Christmas morning! Customize the sack with your child’s name and the name of their favorite elf! Authentic and timeless, this classic gift will be treasured year after year!

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RESERVATION CHANGES:  While we understand many of you are traveling to NPX in groups, or have friends/family attending NPX the same night, we are not able to switch or move your reservation to a different tour time the night you arrive. Tours are booked intricately ahead of time and need to be pre-planned. We may perhaps be able to add an additional ticket to your purchase. Please check with reservations at 480-779-9679.

STROLLERS: If you have a non-ticketed infant, they are considered lap children. NOTE: Foldable strollers can be placed underneath for the ride to the workshop if needed.

HANDICAP OR WHEELCHAIR GUESTS: 
All handicap guests must have spoken to an NPX reservationist and reserved a handicap trolley prior to booking. It is very important if you have a handicap and have not scheduled with a reservationist prior to your arrival, that you call to verify your trolley. Santa does have a handicap accessible trolley, but all tickets must be pre-scheduled with a reservationist. Foldable wheelchairs are welcome on the bus at all times as the workshop is handicap accessible. For questions or concerns please call 480-779-9679 or email info@northpoleexperience.com.

BRING THOSE CAMERAS! Memories are all yours at NPX. Photography is allowed throughout the entire workshop, so make sure to charge those cameras and bring extra batteries and plenty of memory. In addition, you will have complimentary photos taken with Santa and your family which will be given to you at the workshop.

MEALS: If you would like to purchase NPX Breakfast with Santa tickets and/or the North Pole Experience Dinner Buffet at Little America, please click on the links below to purchase meal tickets. Seating is limited and tickets must be purchased one week prior to the event date. Meal tickets may not be available for sale the day of the event as there is limited availability.

Click here to purchase Breakfast Buffet with Santa. Book on the day of or day after your NPX night tour. {MENU}

BREAKFAST WITH SANTA
If you purchased Breakfast with Santa, it will take place at the Little America hotel in the Flagstaff room the following morning after your NPX tour. Breakfast with Santa is open seating from 7:00-11:00am. NPX Christmas Ornaments are available in our gift shop located at Little America. If you take the ornament with you to breakfast, Santa will sign it!

Click here to purchase North Pole Experience Dinner Buffet. Book dinner on the night of your NPX tour 4pm-8pm seating. (Please note: Santa is not at dinner, he is waiting at the workshop for you and your family!) (MENU}

If you purchased dinner through Little America, please arrive to eat 90 minutes prior to your NPX tour. If you are on an earlier tour, you are welcome to eat after your tour. Please bring your printed paid meal vouchers with you to check-in or photo ID.

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STILL NEED LODGING – HERE ARE OUR ADDITIONAL HOTEL PARTNERS
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hotel5 hotel6 hotel4
ROAD CONDITIONS: http://www.az511.com
At NPX, safety is our #1 priority for a fun experience. That includes our guests arriving safely to Flagstaff…SO PLEASE PLAN AHEAD! Road conditions can vary by the weather conditions. We encourage our NPX guests to check road conditions prior to their departure via 511 and make sure you adjust your trip timing if winter weather is present! When snow is present, front wheel drive is highly recommended and four wheel drive is strongly recommended. Flagstaff is a designated ski resort city at 7,200 feet in altitude.

(DRESS/ATTIRE) FOR NPX:
Order those Christmas pajamas!! Be prepared for wintery conditions and colder weather. You should dress appropriately as if you were traveling to a ski resort destination. For the NPX Experience Trip, children are encouraged to dress in pajamas with boots or shoes, and a jacket, gloves and hat or Christmas outfits! They make the best pictures!

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Remember, these are memories that last a lifetime on those cameras! The trolleys are heated, and families will only be outside for a few minutes to board/depart the trolley as they knock on the doors of Santa’s Workshop. Once inside Santa’s factory, children can roll up their pajama sleeves and work side-by-side with Santa’s elves to build toys with the elves! After your visit with Santa, you will be outside for a few moments around our large fire pit outside the workshop as you wait for your trolley to arrive and take you back to Little America.

THINGS TO DO IN FLAGSTAFF:
SHOP LOCAL AND ENJOY DOWNTOWN FLAGSTAFF
Show your North Pole Experience Ticket for 10% off your entire purchase at Black and Birch during the season.

flagstaffsnow
SKI AND SNOWBOARD AT ARIZONA SNOWBOWL
HOLIDAY EVENTS AND ATTRACTIONS IN FLAGSTAFF
SLEIGH RIDES AT HITCHIN’ POST STABLES
SNOW PLAY IN FLAGSTAFF

BEARIZONA (WILLIAMS)

HELPFUL TRAVEL LINKS:
NORTH POLE EXPERIENCE FAQ
FLAGSTAFF WEATHER
LIVE FLAGSTAFF WEBCAM
NORTH POLE EXPERIENCE LODGING PARTNERS
HOLIDAY ROAD TRAVEL TIPS
ARIZONA 511 ROAD CONDITIONS 

NPX tickets are NON-REFUNDABLE and cannot be extended to another date / time this season unless pre-arranged two weeks prior to original trolley departure date. We are unable to make ANY changes 48 hours before your tour. Please note, there is one courtesy ticket date change on all orders but will be no refunds for changes of tours from day to night. All additional changes are $5.00 per guest/ticket.

Santa, Mrs. Claus and all the elves can’t wait to meet and see your family at the North Pole Experience!

For immediate assistance during season, please email info@northpoleexperience.com as during NPX our elves are at check-in with guests. 

USE HASHTAGS #NPXORBUST #NPX #NORTHPOLEEXPERIENCE
Let everyone know where you are headed! Decorate your car on your way to the North Pole and post on our Facebook page, Twitter or Instagram with the hashtag #npxorbust. We give away 2016 tickets for the most liked photo at the end of the year!

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ELF ON THE SHELF TIP
Children will be able to spot their elf all over the workshop and many visit your hotel room the night of your trip! Just a heads up to the parents! 😉 
elfonshelf shirts

NPX Portal Locations

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