The North Pole Experience

News & Updates

2021 Advanced Health & Safety Systems

November 24, 2021

Return to a Place of Wonder and Magic

  We Welcome You Back to Santa’s Grand Workshop

We respect and recognize that the COVID-19 situation continues to evolve. Which is why we have researched and invested in significant health and safety systems to protect our guests and cast members for not only 2021, but for years to come. We are implementing state-of-the-art cleaning and medical grade disinfection systems, including constant fresh air rotation throughout the workshop during your experience all while maintaining the “Magic” our guests have come to expect over the years.

Face coverings, while recommended, are completely optional for our guests.

We encourage all guests to keep a safe distance between travel parties, as we remain focused on maintaining the highest cleanliness and sanitization standards. The North Pole Experience(NPX) has made major investments for 2021 to keep our valued guests and cast members safe and health secure while visiting Santa’s Workshop. In addition to adding constant fresh outdoor air ventilation throughout the workshop, we have invested over $70,000 and partnered with the most advanced air filtration/bio defense air purification system available in the US. NPX is proud to be one of the first indoor attractions in America to install Integrated Viral Protection (IVP)
which is being adopted by hospitals across the US due to its advanced technology which kills 99.99% of SARS-CoV-2 and influenza on the 1st pass and continuously
throughout each room of the Experience, as well as the NPX Check-in and Retail Store at the Little America Hotel.

LEARN MORE ABOUT Integrated Viral Protection here:


Multi-layered Disinfection and Safety Systems

In the unlikely event your 2021 trip is disrupted due to any reason related to COVID 19,

NPX will offer guests a peace of mind guarantee with guests opting to 2022.

Please email or contact our ticket support by phone

M-F 9am-9pm, 10am-8pm EST. Please contact

with COVID included in the subject line so reservations can take care of your

reservation with a peace of mind and reschedule your tickets for 2022.

NPX Portal Location

© 2023 North Pole Experience