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© 2023 North Pole Experience
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Click a question to get answers about the North Pole Experience, and what to expect.
Voted “Best Holiday Experience for Children” by Arizona Foothills Magazine readers in 2016, 2018, 2019, 2020, & 2022 the North Pole Experience™ is the critically acclaimed Santa Experience located in the idyllic and breath-taking resort ski/summer destination of Flagstaff, AZ.
A Christmas Adventure of a Lifetime, the North Pole Experience starts by taking families on a trolley ride through the magic portal to Santa’s massive workshop in the middle of the forest. Once you arrive, Santa’s Workshop is a complete, hands-on experience for children and parents. Families work side-by-side with the elves, building toys and learning all of Santa’s Workshop secrets. They receive access to Santa’s main factory floor, attend Elf University, visit with Mrs. Claus and enjoy cookies and snowman soup in the bakery. Don’t forget Santa’s mailroom, and his top-secret “Area 47” Sleigh Hangar, featuring his famous sleigh, mission control center, radar systems and more. End the 1 hour 35 minute (approx.) experience with a private family visit with Santa himself.
Arizona has two (2) popular Christmas attractions, The North Pole Experience™ home of Santa’s Workshop located in Flagstaff, Arizona, and the Polar Express train ride in Williams, AZ.
The North Pole Experience is a 1 hour and 35 minutes adventure INSIDE Santa’s Magical Workshop. Voted Arizona’s “Best Holiday Experience for Children” in 2016, 2018, 2019, 2020, & 2022 by Arizona Foothills magazine, the entire experience is a magical hands-on interactive adventure with Santa, Mrs. Claus and all his elves. The North Pole Experience includes private family time with Santa, cocoa and a special treat in Mrs. Claus’s bakery, a complimentary digital photograph with Santa, and each child* receives a Commemorative Teddy Bear from Santa himself. (*1 bear per each paid Child’s ticket)
The Polar Express(TM) is a separate attraction in Williams, Arizona where you experience a train ride on The Polar Express™, where the children’s book by Chris Van Allsburg is read. The train travels to the North Pole village, where Santa boards the train and walks through each train car to say hello to the children. The Polar Express includes cocoa, a cookie and a bell from Santa. You stay on the train for the entire trip. (Photos with Santa may be taken and purchased separately at the depot station)
The North Pole Experience lasts approximately 1 hour and 35 minutes (95 minutes) from the time of departure from Little America to your arrival back at the hotel. Times may vary depending on weather and/or unforeseen circumstances.
Guests need to plan on arriving at the hotel 45 minutes prior to their scheduled departure time for Check-In; 2515 E. Butler Ave. Flagstaff, AZ 86004.
The North Pole Experience Trolley Departure Station, Little America Hotel, has over a million Christmas lights on display, therefore Night time guests will get to enjoy the lights. The Magic Happens INSIDE Santa’s Workshop and it is the same whether day or night. Both experiences are very popular and are identical in every way. Please see the Buy Tickets page on our website to see the Checklist of everything that is included.
If you have little ones, please bring a sling or infant carrier. If you have a non-ticketed infant, they are considered a lap child for the bus ride to and from Santa’s Workshop. NOTE: If needed, strollers MUST be Collapsible and will be placed underneath the bus for the ride to and from the workshop.
Be prepared for winter conditions and colder weather! You should dress appropriately as if you were traveling to a ski resort destination. For the NPX Experience, children and parents are encouraged to dress in pajamas with boots or shoes, and a jacket, gloves and hat or Christmas outfits! PJ’s is a tradition for many families!
Remember, these are memories that last a lifetime on those cameras! The trolleys are heated, and families will be outside for a few minutes to board and depart the trolley. Once inside Santa’s Workshop, children can roll up their pajama sleeves and work side-by-side with Santa’s elves to build toys! After your visit with Santa, you will be outside for a few moments around our large fire pit as you wait for your trolley to arrive.
In Mrs. Claus’ Bakery all guests are to be served Snowman Soup (hot cocoa) and Yetti-O’s. (Sugared Mini Donuts.) While our treats are not gluten, dairy, or nut free, we do offer an allergy friendly treat that is available upon entering the bakery. Just ask an elf and they will be happy to accommodate you!
There are no restrictions for the 2022 season.
Click link below to read about or Advanced Health & Safety Systems implemented before our 2021 season.
North Pole Experience tickets are non-refundable upon purchase. If modifications need to be made, exchanges can be made online through the Self Service Exchange portal, you can find a link in your Order Confirmation e-mail.
ALL 2022 ticket exchanges will incur a $10 Exchange Fee. Please note that you may exchange to a different date and time provided that the ticket(s) you are exchanging are of EQUAL or LESSER value to the ticket(s) you are looking to exchange to.
If you choose to downgrade your tickets, you will NOT receive a refund for the difference in price.
If you have an existing order with ADA accommodations and need to make an exchange please email us at firstname.lastname@example.org.
Tickets are non-refundable upon purchase.
Important: If you are late for your departure time(miss your scheduled trolley), or fail to show up for your scheduled tour time, you will forfeit all monies paid.
Once you have booked your tickets, you will receive your confirmation and your tickets via email or mobile delivery. The tickets will be sent from ShowClix. If you cannot locate your tickets, please search for ShowClix in your e-mail. When checking in, please bring a copy of the tickets with you to Check-in OR have your Confirmation # available along with your Photo I.D.
If you used the Layaway option at purchase, your tickets will be e-mailed to you upon receipt of the final installment payment.
Each trolley holds an intimate group of up to 55 people. This will be the group you are with the entire experience, so please plan ahead if you are traveling with friends or family, and be sure to book all your tickets at the same time and date. **It is highly recommended that one person from your group books all the tickets together to ensure you will all be on the same trolley.**
To ensure you are in the same group as another family, it is essential that you book the EXACT SAME TIME and EXACT SAME DATE to be on the same trolley. Every departure time is a completely separate trolley of 55 people, if booked 10 minutes apart you will not be in the same group.
If there are not enough tickets to book your families on the same trolley, you will need to find a trolley time available with enough spaces.
Want a Private Trolley? Private trolley’s can be reserved for your group, with a minimum of 55 ticket purchases. Private trolleys are booked at a “Private Trolley Rate” please email us at email@example.com for more information.
Some of Santa’s magical trolleys are equipped with wheelchair/ADA Bus lifts and the entire Santa’s Workshop is ADA accessible. To ensure your that your visit to the North Pole is memorable, we do ask that our guests with disability accommodation needs please note the following:
Back by popular request, we did re-introduce our Flex-Pay Layaway plan for 2022. The plan expired on August 31st, 2022.
NPX FlexPay allows you to reserve the best dates early, and pay a percentage in monthly installments by automatic auto draft. While purchasing tickets simply select “pay in full”, or “pay over 3 months.” Our 3 month layaway option will be valid through July 31, 2022, followed by a 2 month option.
Please note, if using the layaway option at time of purchase, tickets cannot be exchanged to a different date/time until the balance due is paid in full or all scheduled payments have completed. Payment plans cannot be paid off in advance of scheduled dates. Your tickets will be e-mailed to you upon receipt of the final installment payment.
We love to support our troops! We offer a 10% off discount for military families (Up to 6 tickets) Please email our reservation team at firstname.lastname@example.org for more information and to receive your discount.
*Proper Military ID, and Driver’s License are required at check- in.
The North Pole Experience works with many area hotels to ensure your stay is the best of the best. Our host hotel and Trolley Departure Station is the Little America Hotel which offers special rates to our guests. Other hotel partners can be found on the buy ticket page underneath the NPX calendar at http://northpoleexperience.com/locations/flagstaff-az/
YES, of course! Many guests and families choose to stay the night in Flagstaff for their North Pole Experience, but many families also make a Day Trip up to Flagstaff for the experience, and then return home before bedtime, or continue on their travels. It’s all up to you.
Please plan ahead and arrive at the Little America Hotel 45 minutes prior to your scheduled trip to the North Pole.
ROAD CONDITIONS: http://www.az511.com
Safety is our #1 priority for a fun experience. That includes our guests arriving safely in Flagstaff…PLEASE PLAN AHEAD! Road conditions can vary by weather conditions. We encourage our guests to check road conditions prior to their departure via 511 and the National Weather Service. Please make sure you adjust your trip timing if winter weather is present! When snow is present, front-wheel drive is highly recommended and four-wheel drive is strongly recommended. Flagstaff is a designated ski resort city at 7,200 feet in altitude.
NOTE: I-17 and I-40 are the major highways that intersect on the outskirts of Flagstaff, making Flagstaff one of the best driving conditioned roads with the State of Arizona highway department doing what they do best.
While Santa really loves snow for landing his sleigh, weather conditions can vary in the Flagstaff. We are nestled at 7,200′ feet which provides potential for a winter experience! If snow conditions are light, heavy, or non-existent on your experience date, rest assured the magic of Santa’s Workshop will be a treat to your family no matter what!
The North Pole Experience Policies, Terms & Conditions:
All reservations for the North Pole Experience – Home of Santa’s Workshop require full payment at the time of booking your reservation unless a Payment Plan is offered.
There is an on-site North Pole Experience gift shop where guests can purchase light up snowflake wands, necklaces, NPX merchandise and the popular ornaments for Santa and the elves to sign at the workshop. It is highly suggested to visit the gift shop prior to attending Santa’s Workshop. Please check in for your trolley tour first and then feel free to visit the gift shop prior to boarding the trolley.
(Please note only paid children tickets receive a bear at Santa’s Workshop.)
However, guests can buy a bear wristband in the gift shop for $18 prior to their experience so that they get a bear from Santa vs. buying a child ticket.
Children 0-17 months old are free. (Please note only paid children tickets receive a bear.)
However, they can buy a bear wristband in the gift shop for $18 prior to their experience so that they get a bear from Santa vs. buying a child ticket.
Children 18 months and older through 17 years old qualify for Child pricing.
All paid children guests will receive a commemorative teddy bear from Santa himself at the end of the experience. If your child is 0-17 months old, or there is an adult in your party which you would like for them to receive a bear from Santa, guests can buy a bear wristband in the gift shop for $18 + tax PRIOR to their experience so that they get a bear from Santa vs. buying a child ticket.
No, there is nothing to purchase at the workshop so the on-site North Pole Experience gift shop at Little America is the only spot where guests can purchase light up snowflake wands, necklaces, NPX merchandise and the popular ornaments for Santa and the elves to sign at the workshop. It is highly suggested to visit the gift shop prior to attending Santa’s Workshop. Please check in for your trolley tour first and then feel free to visit the gift shop prior to boarding the trolley.
The North Pole Gift shop will be open 30 minutes prior to the first departure of the day and close after last trolley departs. Please check calendar posted on gift shop red door for daily start and end times.
Please contact our photo department directly at email@example.com for further assistance. Please make sure to include as many details as possible you might have to help us identify your family.
Time and date attended
Number of adults and children in your party
Identifying photos / clothing descriptions
© 2023 North Pole Experience