The Northpole Experience

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Melissa R. -

This was the BEST family vacation we had taken at Xmas time! My kids had the most amazing time from getting their Golden Tickets, to riding the trolley to the North Pole, then making toys for the children and signing with the elves while enjoying Snowman Soup and cookies.. Then the final adventure seeing Santa was the highlight!!! Such a fun exciting time our whole family had from beginning to end, Well done NPX!!! Thanks for the memories.

Leslie B. -

Took my 4 yr old daughter who has not stopped talking about the experience. It was so incredible to see her eyes ‘light up’ and she absolutely LOVED every minute of the experience. It brought tears to my eyes to see the joy in my daughter.

Kelli S. -

We had an absolute blast two years ago in Greer. We cannot wait to take our two up to Flagstaff. It’s such a magical place.

Denise I. -

I had dreamed of a place like this to take my child and they surpassed all of our expectations. I wish we could make the trip every year!

Tiffany T. -

The North Pole experience is a magical place. You feel like you are transported directly to the North Pole. The gleam in the children’s eyes when they realize they are visiting Santa’s Workshop is priceless. Their faces beam as they bounce from room to room. Being able to explore all the North Pole Experience has to offer is truly an event that all families should experience and one that children will never forget.

Julia L. -

My husband and I took our 6 children to the NPX and had the most memorable Christmas. It was like being a part of a magical Christmas story.

A Family Tradition
400 years in the making

Delight in the magic of the holiday season at Santa’s enchanting, 400-year-old workshop.
Join us for an unforgettable North Pole experience inside the toy factory, Mrs. Claus’ Bakery, Elf University, Santa’s Sleigh Hanger, and family time with St. Nick himself.

Watch The Cheer Gauge Fill Up

As Christmas Nears

How Many Toys Made This Year


Mark your calendars

Days Until Christmas

Temperature At the North Pole


Keeping our North Pole shining brightly, our loyal guests travel from all corners of the world the North Pole to share in our love for the Christmas season.
Let them tell you in their own words.

Read For Yourself

Give Us a Jingle

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The North Pole Experience


Santa's Trolley Launch Station
at Little America Hotel


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What To Expect - FAQ

Frequently Asked Questions

Are tickets to the North Pole Experience refundable?

Tickets to the North Pole Experience are NON-REFUNDABLE, but can be extended to another date, time during the 2014 season. Please note, any changes must be pre-arranged three weeks prior to original trolley departure date. There is one courtesy date change on all tickets. All additional changes are $5.00 per guest/ticket. If you do not cancel or reschedule in advance within the above specified time frame, or if you fail to show up for your scheduled tour / time, you will forfeit all monies paid.

I have already purchased tickets but I would like to change my current reservation?

The North Pole Experience offers a one-time courtesy change per reservation and any additional changes are subject to availability. The rebooking fee is $5.00/ticket. Please make sure to plan your trip accordingly when booking. If change is needed, please email Please note, all NPX tickets are non-refundable from time of purchase due to intricate timing and planning of the experience.

Does Santa’s Workshop have handicap accommodations?

Handicap accommodations are available — to make sure you are booked on a handicap accessible trolley, please call 480-779-9679 to speak to a NPX representative to book.

What is the difference between day time workshop tours and evening workshop tours?

DAY: NPX has day-time workshop tours on selected dates with tour times from 10:00-3:45pm. These day time tours have special trolley effects so children can experience the magic and wonder of Santa’s Workshop without the night time exterior lights.

How many people are on each trolley? If I book at the same time/date as another family, how do I ensure I’m in the same group?

Each trolley holds an intimate group of 50 people. This will be the group you are with the entire experience, so please plan ahead if you are traveling with friends or family. The small groups ensure your child will have lots of one-on-one time with everyone they meet. There is only one trolley that leaves at each time and date, so as long as you book the same time, you will be in the same group together. Private trolley’s can be reserved for your group, with minimum 50 ticket purchase.

What is the total duration of the experience?

The North Pole Experience lasts approximately an hour and 1/2 to hour and 45 minutes from the time of departure from Little America to your arrival back at the hotel. (Please note, this does not include meal time.)

Have Questions? Ours Elves have the answers.

Click a question to get answers about the North Pole Experience, and what to expect.

Choose Your Lodging


Address: 2515 E. Butler Avenue, Flagstaff, AZ 86004

Reservations: 928-779-7900

Website: Little America NPX Trolley Station

NPX has partnered with another premier holiday and Christmas tradition in Arizona; The Little America Hotel, which is decked out in over one-million lights over the holidays and is the host as Santa’s trolley launch station. All trolleys will depart to the workshop from Little America, as well as dinner and Breakfast with Santa.


Address: Address: 1175 W Route 66, Flagstaff, AZ, 86001

Reservations: 928-773-8888


Join Santa for the magical North Pole Experience in Flagstaff this winter and book your stay at the DoubleTree by Hilton Flagstaff hotel. Visitors to the Experience will receive a very special rate. Located just a short distance from the NPX trolley departure station, you’ll find everything you need to have a wonderful stay.


Address: 2650 S. Beulah Blvd. Flagstaff, AZ 86001

Reservations: 1-800-321-2211


The Courtyard Marriott Flagstaff is a beautiful property, featuring an indoor pool. Other amenities include a bar/lounge and a coffee shop/café. Guestrooms also feature refrigerators and complimentary high-speed Internet.


Address: 2320 E. Lucky Lane, Flagstaff, AZ 86004

Reservations: 928-714-1000 x 0


Holiday Inn Express located next door to Little America Hotel offers NPX guests a discounted rate. Rate includes a full hot American breakfast, complimentary wifi throughout the Hotel and an indoor/outdoor heated pool and spa for our guests enjoyment along with complimentary local and long distance phone calls.


Address: 706 S. Milton Rd. Flagstaff, AZ 86001

Reservations: 928-774-4333


Embassy Suites Flagstaff offers NPX guests spacious two-room suites. The hotel provides complimentary cooked-to-order breakfast every morning in the tranquil lobby area and a nightly Managers Reception with two complimentary drinks and light snacks.


Address: 4200 Lake Mary Rd., Flagstaff, AZ 86001

Reservations: 928-774-8959


The Arizona Mountain Inn offers the largest variety of cabins in beautiful Flagstaff, Arizona. The Inn is tucked back off the road on thirteen acres of secluded Ponderosa pines. This unique location gives you all the conveniences of town while still offering all the splendors of nature!

What to expect - FAQ

Have Questions? Our Elves have the answers.
Click below for the most frequently asked questions about the North Pole Experience, and what to expect.

Questions Answered

Get Your NPX Gear

Are you fully prepared for your trip to the North Pole?
Bring your Christmas Spirit and be sure to outfit your family in the latest styles and fashions from the Official NPX Outfitter Store.

Coming Soon

2014 Ticket Availability

Be sure to book early to secure the best dates and times. Choose a date and grab your tickets for what promises to be your family’s most cherished Christmas tradition.

Book Now


The Portal to Santa’s Workshop is closer than you think.
For our guests needing overnight accommodations, you can choose from a handful of charming choices in Flagstaff.

View NPX Preferred Hotels

NPX in the Press

One of our L.A. fans was so excited about his family’s experience at the North Pole, he decided to write a letter to the Los Angeles Times about it.


North Pole Experience Founder and CEO, Scott Pace, discusses all of the new updates at NPX with Good Morning Arizona’s Ryan O’Donnell.

Alabaster Snowflake, Santa’s Master Elf, stopped by the Arizona Midday studio to discuss North Pole updates and the upcoming 2014 season with host Destry Jetton.

North Pole Experience was featured in Arizona Foothill’s Big 100: 100 Things to do and see in Arizona.

It might be over 100 degrees outside but Santa is still preparing for Christmas! Popular lifestyle blog, Desert Living Today, goes in depth on how to keep your mind off the heat and on cooler adventures in Flagstaff!

It may only be July, but it’s never too early to plan your trip to the North Pole. CBS 5 discusses why now is the perfect time to makes plans for the North Pole Experience.


Alabaster Snowflake, Santa’s Master Elf, stopped by ABC 15 and shared what the North Pole Experience has to offer this 2014 holiday season with reporter Brandon Hamilton.

North Pole Experience, Arizona’s magical winter destination is getting ready to offer an even more memorable experience for the holidays. The Arizona Republic discusses the new unveilings, which include additional special lighting effects at the toy workshop, expanded rooms for toy-making interaction and enhancements to Santa’s sleigh.

AZ-Lifestyle Magazine discusses how to get in the holiday spirit with a trip to the North Pole. While at the North Pole Experience, you can meet Santa and his elves, tour his 400-year-old workshop and attend Elf University!

If you’re looking for a family-friendly adventure during the holidays, then make sure to get tickets to the North Pole Experience. AZ Sports & Lifestyle expands on how kids get to tour Santa’s toyshop, Elf University and many other magical parts of Santa’s workshop during the trip.

Santa’s workshop is closer than you think! Get a glimpse of the magic on Fox 10 Phoenix, while Cory McCloskey speaks to Santa himself!

Visit the North Pole and experience the magic of Santa’s workshop. Tu Casa Nueva shares how Santa and his elves are closer than you think, with the portal to the North Pole being just up the road in Flagstaff, Ariz.

Santa’s Master Elf, Alabaster Snowflake, stopped by ABC 15’s Sonoran Living studio to discuss all things North Pole Experience with host Terri Ouellette.

Arizona families will get a taste of the North Pole magic at the North Pole Experience’s location in Flagstaff, Ariz.

North Pole Experience Founder, Scott Pace, offers families a trip to Santa’s magical workshop on ABC 15!

Press Kit


Welcome to the North Pole Experience virtual press kit. This site features the most up-to-date information about NPX. If you are unable to locate what you are looking for, contact us directly.

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